PATIENT MANAGEMENT
There are many intricacies around managing patients in a dental clinic.
As a dentist, taking care of patients oral health is our number one task but what is even more challenging is trying to meet patients rising expectations.
I found during the course of my career that every patient needs to feel a reason to specifically come back to us for their exam and treatments.
Patients tend to come back to see us because of
the connection they make with staff and the dentist. Building this specific bond is of utter importance for patient retention.
I find most patients find dental hygienist as some one they can talk to regarding their personal life. Therefore taking little steps such as making notes in chart regarding personal conversations with the patients goes a long way.
Patient really appreciate the fact that you can remember the details of personal matters they
have told us.
The decor and set up of the waiting room and
the greeting they receive from the receptionist,
has huge impact on patient’s mental state, as
most are already anxious before walking through the doors.
So make sure the waiting area environment is inviting and calming and they receive a warm greeting from the staff.
Having written policies in place regarding managing certain situation that might arise dealing with patients, is also very important to reduce any conflicts with patient.
Another issue that should be addressed is the importance of proper charting. Most dentists have their staff enter notes.
I do not think I have ever been in any office who has not had issues such as missed, incorrect or insufficient notes no matter how organized an office appears to be.
Therefore it is important to place in a system of auditing charts at least on weekly basis, or appoint a front desk member to discuss patients charts at the end of the day to make sure nothing is missed.
I can assist with implementing an office policy & compliance program, internal monitoring and audits of clinical notes, charts and regulatory updates.
Catching errors such as wrong tooth numbers, and missed notes before submission to insurance companies not only can save you from time consuming hassles with insurance companies but also protect you during any possible future audits.